Refund & cancellation policy

We want the refund process to feel fair, both to you and to the mothers whose time goes into cooking your meal. This policy describes how credits are returned, how subscriptions can be cancelled, and when refunds are not possible.

1. Per-meal cancellation

Once you have scheduled a meal on a specific date, the amount of credit you receive back if you cancel depends on how much notice you give:

These windows exist because meals are cooked fresh the same morning they are delivered. A cancellation inside two hours means the meal has already been prepared and packed.

2. Cancellations initiated by us

If we cancel a delivery — for example, if the cook is unwell, if ingredients cannot be sourced, or if we cannot safely deliver — your credit is returned in full, regardless of the notice window. Where the cancellation is clearly our fault and reasonable, we may offer a complimentary meal as an apology.

3. Full subscription cancellation

You can cancel an active subscription at any time. On cancellation:

• Meal credits that have already been consumed are not refundable.
• Meal credits that remain unscheduled are refunded on a pro-rata basis, at the per-meal price you paid when you subscribed.
• Meal credits that have been scheduled but not yet delivered follow the per-meal cancellation rules above.

Refunds are processed within seven working days of the cancellation request, back to the original payment method. If the original method is no longer valid, we will work with you to find an alternative.

4. When we do not refund

• Meals that have already been delivered.
• Disputes raised more than seven days after the affected delivery.
• Cancellations arising from abuse, harassment, or misrepresentation on the part of the customer. Section 8 of our Terms & Conditions governs this.
• Loss or delay caused by factors beyond our reasonable control, such as civic unrest, severe weather, or complete loss of delivery access to your location.

5. How to request a refund or cancellation

The fastest route is WhatsApp — reply to your existing conversation with us and let us know what you need. You may also email us at the address on our Contact page. We acknowledge cancellation requests within one working day and process them in the order they are received.

6. Updates

We may update this policy from time to time. The current version is always on this page. Material changes will be notified to active subscribers over WhatsApp before they take effect.